Where is Ziamatic located?
Ziamatic is in Yardley, PA, a small town located about 30 miles northeast of Philadelphia
and about 5 miles south of Trenton, NJ.

Can I buy direct from Zico?
Zico does not sell direct to the public. We are the manufacturers and we use OEMs, Distributors, and Dealers to sell our products.

What are average lead times of orders placed?
On the average, most small stock orders will ship within 5 working days of when the order is placed. If you order some of our larger products, such as our Ladder Rack System or any other products which need assembly, 2 to 4 weeks delivery is normal. If possible, some orders can be put in a "rush" status,
but only if they are stock items.

What shipping carriers does Zico use?
We do have an existing account with "UPS" and "FED-EX." If not specified by the customer, we will normally use the service which is most economical. Some orders require that we use motor truck. The customer may also specify the truck carrier. If no carrier is requested, we will choose one for you.

Is there a dealer in my area?
We have distributors and dealers through out the United States and Canada. You can normally purchase our products from your usual companies. However, if you need to know someone in your area that sells our products or you wish to do some price comparing, give us a call or email us and we would be happy to help you out.

Does Zico accept credit cards?
No, we do not currently accept credit cards. However, check with your local dealer or distributor as they may very well accept them.

Does Zico have an (800) number?
Yes, you can call us Monday - Friday 8:00 am to 5:00 pm est. at
(800) 711-FIRE or (800) 711-3473 .

What is Zico's warranty policy?
Guarantee..Ziamatic agrees that for a period of ninety (90) days from the date of purchase it will replace F.O.B. factory any materials or workmanship found defective upon inspection at our factory after being transported prepaid. ALL OTHER EXPENSES OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE ARE HEREBY EXCLUDED. In no event shall Ziamatic be liable for special or consequential damages, delay, costs of repair or other losses and Ziamatic's liability on any claim whether or not based in contract or in tort or occasioned by Ziamatic's active or passive negligence for loss or liability arising out of or connected with its products shall be limited to that set forth in this paragraph entitled "Guarantee."